AI Session Terms, in plain English.

Definitions and interpretation.

1.1 We/ us/ our means Yakaps Limited (trading as .tic), a New Zealand limited liability company.

1.2 You/ your means the business entity/ Company named in your booking. Where an individual books or attends on behalf of a business, they do so with the authority of and on behalf of that business.

1.3 Session means the initial structured AI coaching session booked under these terms.

1.4 Follow-up Sessions means any subsequent, standalone coaching or advisory sessions booked after the initial Session.

1.5 Services means the Session and any Follow-up Sessions combined.

What you’re buying.

2.1 The Session. A relaxed, one-to-one session of up to three hours, designed to help you understand AI, choose the right tools for your business, and safely put them to work. We will run through one small, real-life implementation together (such as drafting fast, professional email replies) and work on governing AI in your business — helping you establish appropriate internal policies to protect customer privacy and stay on the right side of New Zealand regulatory laws. You will leave with our plain-English “AI, made simple” guide.

2.2 Follow-up sessions. After your initial Session, you can book standalone follow-up sessions for further help as and when you need them.

2.3 Where we meet. Our strong preference is to run sessions side-by-side.

1. (a) For businesses located within Auckland, where appropriate, we will travel to your premises at no extra charge. The distance which we will travel within Auckland is at our sole discretion and in proximity to East Auckland.
2. (b) Otherwise, for businesses located further afield, we will run the sessions entirely via video conference.

2.4 Working conditions. If we are travelling to your premises, you must provide a safe, suitable working space (ideally a distraction-free environment) and a stable, high-speed internet connection that we can both access throughout the session.

2.5 Virtual Sessions. For video conference sessions, you must ensure you have a stable internet connection and a quiet, distraction-free environment.

2.6 Session prerequisites. To make the absolute most of our limited time together, you agree to have the following ready before our session begins:

1. (a) Your own device, signed in: A laptop or computer you are comfortable using, already open and logged into your chosen third-party AI tool (such as ChatGPT, Claude, or Google Gemini).
2. (b) A real-world task: One small, practical work task from your day-to-day business that we can work through and build out together (for example, setting up templates for common email replies, drafting a simple blog outline, or structuring a meeting agenda).
3. (c) A suitable screen: A setup where we can both comfortably see the screen together while working side-by-side.

2.7 What the Services are (and are not). The Services are strictly limited to general AI education and coaching to build your confidence and help you establish safe usage habits. We do not provide legal, compliance, financial, tax, or other regulated professional advice, and we do not advise on your specific regulatory situation.

2.8 The nature of AI tools. AI tools can be remarkably fluent yet confidently incorrect. You must independently verify any critical output generated during or after our sessions before you rely on it. Certain sectors (including financial advice, healthcare, and law) carry strict, specialised legal obligations; if you operate in one of these areas, you must seek independent professional advice specific to your sector. In New Zealand, the Privacy Act 2020 applies to any business handling personal information.

Fees, acceptance, and payment.

3.1 The Fees:

1. (a) AI Session (up to 3 hours): $500 NZD.
2. (b) Follow-up Sessions: charged at $150 NZD per hour, billed in full one-hour increments (for example, a 20-minute follow-up session will be billed as one full hour).

3.2 GST. All Fees are exclusive of Goods and Services Tax (GST), which is added at the standard rate of 15% when you pay, where applicable.

3.3 Acceptance. You accept these terms when you tick the acceptance box on our booking page and complete your booking. If you arrange a booking with us directly instead, you accept these terms by confirming so in writing (email to percy@ticnz.com is fine). By accepting, you explicitly confirm that you are booking these Services in the course of your business (in trade), and not as a consumer.

3.4 Business-to-Business Contracting Out. Because both you and we are in trade, and the Services are being acquired and supplied in trade, both parties mutually agree that:

1. (a) The provisions of the Consumer Guarantees Act (CGA) 1993 do not apply; and
2. (b) Also agree to contract out sections 9, 12A, and 13 of the Fair Trading Act (FTA) 1986.

What this actually means in plain English: We would never intentionally mislead you, but AI technology is highly unpredictable and changes daily. This clause simply ensures that if software features change unexpectedly or an accidental misstatement occurs during our session, our legal relationship is strictly limited to what is explicitly written in these terms, rather than casual comments or marketing conversations.

Both parties agree that these exclusions are fair, reasonable, and fully enforceable under section 43 of the CGA and section 5C of the FTA.

3.5 Payment. Payment is required in full and in advance. When you book through our online booking page, you pay by card at the time of booking; card payments are processed by our payment provider, Stripe, and we never see or store your full card details. Your booking is confirmed when your payment is successful, and we will send you a tax invoice for your records. If payment is not completed, the slot will not be held or booked. Follow-up Sessions arranged directly with us are invoiced, and payable in advance by bank transfer.

3.6 Price updates: Our prices may change for future bookings. The price that applies to your booking is the price shown at the time you book.

Changes and cancellations.

4.1 Rescheduling by you. You can reschedule your Session at no penalty by giving us at least 24 hours’ notice. We will work with you to find the next mutually convenient timeslot. If you reschedule inside the 24-hour window, or fail to attend your scheduled session (a no-show), the full fee for that session is forfeited, as we are unable to book another client into that reserved time. If something genuinely unavoidable or catastrophic occurs, please talk to us, and we will do our best to be fair and reasonable (at our sole discretion).

4.2 Cancellations by you. You may cancel your Session by giving us at least 24 hours’ notice, and we will refund any payments you have made to us in full. If you cancel inside the 24-hour window, the fee for that session is retained by us. If a genuinely unavoidable emergency arises, please reach out to us, and we will seek to be reasonable (at our sole discretion).

4.3 Rescheduling. If we must reschedule a session due to circumstances beyond our reasonable control (such as illness or a personal emergency), we will strive to give you at least 24 hours’ notice by email or phone. We will coordinate with you to find a new timeslot as a priority, or provide you with a full refund of any fees paid for that session — the choice is entirely yours.

Responsibilities.

5.1 The golden rule: you are in charge. AI acts as an assistant, you remain the decision-maker. Throughout the Session and at all times afterwards, you retain complete control over your business. While AI tools help you draft, summarise, and brainstorm, you are solely responsible for checking the accuracy of all outputs and for any content, decisions, or communications that leave your business.

5.2 The AI tools you use. You will use your own personal or business accounts on third-party AI platforms (such as OpenAI, Anthropic, or Google). These platforms are governed by their own terms of service, which you are responsible for reading and adhering to. We are not responsible or liable for any third-party tools, their availability, or their outputs. Because the work occurs directly within your accounts, your input data and the resulting outputs stay with you — we do not: store, copy, or retain them.

5.3 Data protection and privacy. You must ensure that you keep your customers’ personal, financial, and otherwise sensitive information out of any AI tools, unless you are certain your tool’s account settings are fully secured and configured to prevent data training. We handle your business’s personal information in strict accordance with the Privacy Act 2020 and our Privacy Policy.

5.4 Confidentiality. We will keep all proprietary business information you share with us during a Session strictly confidential, and we will use it solely to deliver the Services to you.

5.5 Our materials. We retain full ownership of all written educational materials we provide to you, including the “AI, made simple” guide and any session templates. Upon booking, we grant you a personal, non-exclusive, non-transferable, and royalty-free licence to use these materials internally within your own business. You must not resell, publish, or redistribute our materials to third parties.

5.6 Your prompts. Any custom prompts, system instructions, and practical templates we build together during the Session are yours to keep, copy, and use freely within your business.

Guarantees and liabilities.

6.1 Guarantees. We deliver the Services with reasonable professional care and skill. However, we do not guarantee any specific business outcome, revenue growth, or productivity metrics. What AI produces is entirely dependent on your input data, your prompting, and your final business decisions. Except as explicitly stated in these terms, we give no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

6.2 To the maximum extent permitted by New Zealand law:

1. (a) Our total liability to you for any claim, loss, or damage arising directly or indirectly out of or in connection with the Services is strictly limited to the total fees you have paid to us for those specific Services; and
2. (b) We are not liable to you for any indirect, special, or consequential loss, lost profits, lost revenue, lost savings, loss of data, or any losses arising from your reliance on AI-generated outputs.

6.3 Lawful liability. Nothing in these terms limits or excludes any liability that cannot lawfully be limited under New Zealand law, including liability for fraud, wilful misconduct, personal injury caused by our direct negligence, or physical property damage caused by our direct negligence.

General.

7.1 Governing Law. These terms are governed by the laws of New Zealand. If a dispute or misunderstanding arises, both parties agree to act in good faith to resolve it informally first. If we cannot reach a resolution, the matter may be referred to the New Zealand courts, or to the New Zealand Disputes Tribunal (where the dispute falls within its statutory jurisdiction).

7.2 Entire agreement. These terms, along with your booking confirmation and tax invoice, constitute the entire agreement between us regarding the Services. If any provision of these terms is found by a court or tribunal to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

7.3 Updates. We may update our standard session terms from time to time. The version that applies to your booking is the version in effect at the time you accept it.

Acceptance.

When you accept these terms, you confirm that:

1. You have read, understood, and agreed to these Session Terms.
2. The business named in your booking is entering into this agreement in the course of business (in trade).
3. You are fully authorised to accept these terms on that business’s behalf and to bind it to them.